Terms & Conditions
Please read the following terms and conditions carefully before using this website. If you do not agree to these terms, do not use this site.
By accessing, using or downloading materials from this website you agree to be bound by these terms.
The information contained or referred to in this web site comes from a variety of sources and may not be accurate, complete, or up-to-date. This information is provided on an "as is" basis.
SYM-PAC Solutions PTY LTD (SYM-PAC) makes no representations about the suitability of any of the information, contained in or referred to in this site, for any purpose. SYM-PAC assumes no responsibility for and disclaims all liability for any errors or omissions, warranties and conditions with regard to this website including all implied warranties and conditions or merchantability and fitness for a particular purpose, title and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusion may not apply.
In no event shall SYM-PAC be liable for any special, indirect or consequential damages whatsoever, resulting from the loss of use, data, or profits, either in an action of contract, negligence or other tortuous action arising out of or in connection with the use of performance of information available from this site.
Trademarks: The trademarks, logos and icons shown on this website are the property of SYM-PAC or other third parties. Users are not permitted to use these logos and icons without the prior written consent of SYM-PAC or such third party which may own the logo / icon. All other company, product or service names referenced in this web site are used for identification purposes only and may be trademarks of their respective owners.
Quotation Timeframe: All Quotations are valid for 14 days. In the event that SYM-PAC does not receive notification of a customer's acceptance of the quotation within that timeframe, the quotation will lapse and become null and void. Quotations that have lapsed must be requoted taking into account any changed circumstances.
Quotation Acceptance: Customers may accept a Quotation by signing and returning a copy of the quotation and/or providing a purchase order in response to the Quotation; constituting a confirmed order. Customers that provide a purchase order shall have agreed to these terms and conditions. No terms and conditions specified or pre-printed on a Customer purchase order or other form of acceptance shall add or modify the terms and conditions contained within the Quotation.
Price and Product Availability: All quotations for products not commonly stocked or for new hardware orders are subject to availability and fluctuations in the Australian dollar against the US dollar. SYM-PAC reserves the right to modify quoted prices and products as necessary in conjunction with the customer as a result of such issues considered beyond our control.
GST: Unless otherwise stated, all prices are quoted exclusive of 'Goods and Services Tax' (GST).
Payment Terms: Customers that have not applied and satisfied the credit requirements of SYM-PAC must pre-pay all purchases prior to dispatch of goods and/or services being rendered. Payment may be made by direct deposit into the Company's bank account (EFT), cheque or credit card. Payments made by any credit card will attract an additional 1.5% surcharge on the total invoice amount. Customers that have applied and satisfied the Credit requirements of SYM-PAC must ensure payment in full of all invoices within their agreed credit terms from date of invoice. Payment terms are subject to customers maintaining a credit status acceptable to SYM-PAC. Customers that do not have a credit account with SYM-PAC or exceed payment terms must pre-pay invoices and/or quotations in full prior to shipment of goods and/or services being rendered. Invoices for hardware products and hardware repairs are issued upon shipment of goods to the customer and are payable net thirty (30) days from date of invoice for customers with a credit account. Invoices for Services rendered are invoiced at the beginning of providing such services and in accordance with agreed payment schedules, project milestones and are payable net seven (7) days from date of invoice. Project delays will occur where payment is not received in accordance with agreed payment schedules or project milestones. SYM-PAC reserves the right to charge a late payment fee on the outstanding balance per month (for each or partial month), where any undisputed invoice remains unpaid beyond its due date. Customers will incur and be liable to pay collection fees incurred by SYM-PAC to effect settlement of any undisputed past due invoices beyond their credit terms.
Where the customer has arranged third party leasing, the customer must notify SYM-PAC of their chosen leasing provider at the time of accepting a quotation. SYM-PAC will liaise with a Customer's third party leasing company to facilitate payment of Customer orders by the leasing provider, however, the Customer remains primarily responsible and liable for complete and timely payment of all invoices issued to third party leasing providers. Shipping of hardware products to the customer will only occur where SYM-PAC has received confirmation and payment for such products under the agreement from the leasing company.
Refund Policy: In accordance with the Trade Practices Act 1974, customers may seek a refund if goods are, or become faulty through no fault of their own, are not fit for the stated purpose or the purpose made known to our sales consultant, do not match the description or sample, or have defects that were not obvious or brought to their attention. Goods must be returned within seven (7) days of purchase with the original purchase invoice. SYM-PAC reserves the right to ask the customer to demonstrate that the problem with the goods was not their fault. As an alternative to a refund, customers can request for goods to be exchanged or repaired.
Returns Policy: Notwithstanding the above, SYM-PAC appreciate that under some circumstances a standard stock line product does not meet the purpose for which it was intended and may need to be returned. To this end, SYM-PAC agree to accept product returns of standard stock line goods within a seven (7) day period where goods have been returned to SYM-PAC in full resale condition (including original packaging, instruction manuals and keys) along with a copy of the original purchase invoice. Damage to, markings and loss of the original packaging will deem the product unsaleable and in these circumstances the return claim will be denied. A refund or credit will be provided less 15% of the total product cost charged as a handling/re-stocking fee. There will be no refund for costs associated with postage or freight as part of original purchase or returns process. There is no entitlement to a refund simply because a customer changes their mind.
Postage & Handling: SYM-PAC use Star Track Express to distribute goods nationally throughout Australia and are not liable for any damage or loss of goods in transit. Dependent on location, the standard 'Road Express' delivery service delivers between 1-3 working days. If an order or repair is urgent, customers may elect a 'Priority Air Freight' service for an additional charge. A 'Priority Air Freight' service usually means next day delivery to most metropolitan cities nationally and generally guarantees postage timeframes of between 1-2 days depending on location. Where possible, SYM-PAC will endeavour to despatch commonly held product/stock items for new hardware orders within 3 working days of receiving a customer's confirmed order. Despatch of new hardware orders and/or products not commonly stocked will be based on expected delivery estimates from the manufacturer. Under some circumstances, SYM-PAC may facilitate part shipments as stock becomes available. General equipment repairs will be processed and dispatched in accordance with the repair service chosen by the customer.
Manufacturer Product Warranty & Extended Warranty/Service Contract: New products may be subject to a manufacturer's product warranty and extended warranty/service contract where purchased by the customer (unless otherwise specified). Details of a manufacturer's product warranty and extended warranty/service contract are published on a manufacturer's website. Products received for repair by SYM-PAC that are covered by a manufacturer's warranty or manufacturer's extended warranty/service contract will be sent directly to the manufacturer for diagnostic assessment and where appropriate repair. Customers that elect to send products covered by a manufacturer's warranty or extended warranty/service contract directly to SYM-PAC will be charged all costs associated with postage and handling to/from the manufacturer and back to the end user, including any fees charged by the manufacturer to SYM-PAC.
Customer Service Level Agreements (SLAs): These 'Terms and Conditions' are in addition to, and not at the exclusion of, specific customer service level agreements unless otherwise stipulated and confirmed in writing.