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Shipping Policy


SYM-PAC use Star Track Express to distribute goods nationally throughout Australia and are not liable for any damage or loss of goods in transit. Dependent on location, the standard 'Road Express' delivery service delivers between 1-3 working days. If an order or repair is urgent, customers may elect a 'Priority Air Freight' service for an additional charge. A 'Priority Air Freight' service usually means next day delivery to most metropolitan cities nationally and generally guarantees postage timeframes of between 1-2 days depending on location. Where possible, SYM-PAC will endeavour to despatch commonly held product/stock items for new hardware orders within 3 working days of receiving a customer's confirmed order. Despatch of new hardware orders and/or products not commonly stocked will be based on expected delivery estimates from the manufacturer. Under some circumstances, SYM-PAC may facilitate part shipments as stock becomes available. General equipment repairs will be processed and dispatched in accordance with the repair service chosen by the customer.