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Return Policy


SYM-PAC appreciate that under some circumstances a standard stock line product does not meet the purpose for which it was intended and may need to be returned. To this end, SYM-PAC agree to accept product returns of standard stock line goods within a seven (7) day period where goods have been returned to SYM-PAC in full resale condition (including original packaging, instruction manuals and keys) along with a copy of the original purchase invoice. Damage to, markings and loss of the original packaging will deem the product unsaleable and in these circumstances the return claim will be denied. A refund or credit will be provided less 15% of the total product cost charged as a handling/re-stocking fee. There will be no refund for costs associated with postage or freight as part of original purchase or returns process. There is no entitlement to a refund simply because a customer changes their mind.